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Frequently Asked Questions
Find answers to the most common questions about 30jili online casino platform
Account & Registration
How do I create an account on 30jili?
Creating an account is simple. Click the "Sign Up" button, fill in your personal details including name, email, phone number, and create a secure password. You'll receive a verification code to complete the registration process.
What documents do I need for account verification?
For account verification, you'll need a valid government-issued ID (passport, driver's license, or national ID) and proof of address (utility bill or bank statement not older than 3 months).
Can I change my account information after registration?
Some information like your name and date of birth cannot be changed after registration. However, you can update your contact details, email, and phone number through your account settings or by contacting customer support.
Deposits & Withdrawals
What payment methods are accepted?
We accept various payment methods including GCash, Maya, bank transfers, online banking, and cryptocurrency. The minimum deposit is ₱100 and the maximum varies by payment method.
How long do withdrawals take to process?
Withdrawal processing times vary by method: GCash and Maya (5-30 minutes), bank transfers (1-3 business days), and cryptocurrency (5-60 minutes). All withdrawals are processed 24/7.
Are there any fees for deposits or withdrawals?
30jili does not charge fees for deposits or withdrawals. However, your payment provider or bank may charge their own processing fees.
What are the withdrawal limits?
The minimum withdrawal is ₱500. Daily withdrawal limits range from ₱100,000 to ₱500,000 depending on your VIP level. Monthly limits may also apply.
Games & Platform
What types of games are available?
30jili offers a wide variety of games including slot machines, live casino games (baccarat, blackjack, roulette), fishing games, lottery, sports betting, and arcade games from top providers like JILI, PG Soft, and Evolution Gaming.
Can I play games for free before betting real money?
Yes, most slot games offer a demo mode where you can play with virtual credits to familiarize yourself with the game mechanics before playing with real money.
Is the platform available on mobile devices?
Yes, 30jili is fully optimized for mobile devices. You can play directly through your mobile browser or download our dedicated mobile app for Android and iOS devices.
How do I download the mobile app?
Click the "Download" button on our website to get the APK file for Android or follow the instructions for iOS installation. The app provides the same features as the desktop version with optimized mobile performance.
Bonuses & Promotions
What welcome bonuses are available for new players?
New players can enjoy a generous welcome package including a 100% first deposit bonus up to ₱10,000, plus free spins and additional reload bonuses for the first week.
How do I claim my bonus?
Most bonuses are automatically credited to your account upon meeting the requirements. For some promotions, you may need to enter a bonus code or contact customer support to manually claim the bonus.
What are wagering requirements?
Wagering requirements specify how many times you must play through your bonus amount before you can withdraw winnings. Requirements typically range from 20x to 40x the bonus amount, depending on the specific promotion.
Do bonuses expire?
Yes, most bonuses have expiration dates ranging from 7 to 30 days. Make sure to check the terms and conditions of each bonus and complete the wagering requirements within the specified timeframe.
Security & Responsible Gaming
Is 30jili safe and licensed?
Yes, 30jili operates under a valid gaming license and uses advanced SSL encryption to protect all player data and transactions. We are committed to providing a safe and fair gaming environment.
How can I set deposit limits?
You can set daily, weekly, or monthly deposit limits through your account settings under the "Responsible Gaming" section. These limits help you manage your gaming budget effectively.
What should I do if I forget my password?
Click the "Forgot Password" link on the login page and enter your registered email address. You'll receive a password reset link to create a new password securely.
Can I self-exclude from the platform?
Yes, we offer self-exclusion options ranging from 24 hours to permanent exclusion. Contact our customer support team to set up a self-exclusion period that suits your needs.
Customer Support
How can I contact customer support?
Our customer support team is available 24/7 through live chat, email, and phone. You can access live chat directly from the website or mobile app for immediate assistance.
What languages does customer support offer?
Customer support is available in English, Filipino, and Tagalog. Our multilingual team ensures that all players can receive assistance in their preferred language.
How quickly do you respond to support requests?
Live chat inquiries are typically responded to within 1-2 minutes. Email support requests are answered within 2-6 hours, and phone support is available for immediate assistance during business hours.
Still Have Questions?
Our friendly customer support team is here to help you 24/7